Returns Policy



How do I return/exchange an item?


Artisan French Soap is confident that you will love our products. However, should you decide to return your soap we will gladly issue a full refund for any unused merchandise that is returned within 28 days of the date of purchase. All items must be in a saleable condition.

Please tell us why you are returning the items in order for us to develop our customer satisfaction.

Please note that we cannot offer exchanges or refunds on any used products and Postage & Packing will not be refunded.

To return any items, please first contact:

The address to return your items is:

Artisan French Soap
15 Pilsdon Drive
BH17 9EJ

Please allow a little time from the day you return your package for your request to be processed.